Topaz Labs

Software & Web Services • USwww.topazlabs.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

−30.0 vs. last month3.54 ★ average rating · 899 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#292of 363

Top 80% · Bottom Tier

#1 (best)#363 (worst)

#290Peer

#291Peer

#292This company

#293Peer

#294Peer

Overall Customer Sentiment

Below Average

59% of reviews positive, 38% negative

59%

positive

Positive59%
Neutral3%
Negative38%

Sentiment Balance

Covering July 2026 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 871 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

20.6%

Loyalty

11.8%

Onboarding

11.2%

Customer Support

10.9%

Problem Resolution

10.9%

Most feedback concerns Product Quality.

The most common complaint theme is Problem Resolution, making up 10.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH57/100

57/100

signal score

•Built from a negative-review share of 38.2% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

47.5%

4★

12.1%

3★

10.2%

2★

6.9%

1★

23.2%

Based on 899 analyzed reviews. Sentiment is slipping: 23.3% of reviews in the last three months were positive, compared with 57.1% in the three months before that.

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