Based on public reviews and response behavior.
899 reviews.
Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,145 ranked companies · benchmark 24 Oct 2026
Score
43.9
Industry average 61.8
17.9 below average
Rating
3.54
Industry average 4.15
0.61 below average
Reply rate
—
Industry average 34.4%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
59% of reviews positive, 38% negative
Covering July 2026 — 10 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.
Share of theme mentions
Themes extracted from 899 analysed reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Introduce tiered discounting for customers who have held subscriptions or made purchases over multi-year periods, with clear migration paths from legacy products to current equivalents. Specifically, offer 40-50% upgrade discounts to customers owning deprecated products and communicate proactively via email before products are end-of-lifed.
The 0% reply rate on Trustpilot is a critical reputational vulnerability. Assign a dedicated community manager to respond to all 1-3 star reviews within 48 hours using personalized, solution-oriented replies rather than template deflections.
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