Virgin Mobile

Software & Web Services • United Statesvirginmobile.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

+4.6 vs. last month1.70 ★ average rating · 1,213 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#294of 363

Top 81% · Bottom Tier

#1 (best)#363 (worst)

#292Peer

#293Peer

#294This company

#295Peer

#296Peer

Overall Customer Sentiment

Below Average

23% of reviews positive, 76% negative

23%

positive

Positive23%
Neutral1%
Negative76%

Sentiment Balance

Covering August 2026 — 13 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 23% of reviews in this period, with 77% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,170 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.0%

Communication

15.7%

Problem Resolution

12.7%

Loyalty

12.3%

Pricing

10.4%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 18.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 76.1% across this company's analyzed reviews.
•57 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.7avg rating

5★

13.5%

4★

2.4%

3★

2.3%

2★

3.8%

1★

78.0%

Based on 1,213 analyzed reviews. Sentiment is slipping: 31.2% of reviews in the last three months were positive, compared with 36.7% in the three months before that.

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