Customereye

VoiceJungle

Media & Content • United Statesvoicejungle.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

56/100
+12.5 vs. last month4.86 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#58of 172
Top 34% · Upper Half
#1 (best)#172 (worst)
#56Peer
#57Peer
#58This company
#59Peer
#60Peer

Overall Customer Sentiment

Above Average

87% of reviews positive, 12% negative

87%
positive
  • Positive87%
  • Neutral0%
  • Negative12%

Sentiment Balance

Covering October 2024 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
24.6%
Response Speed
19.6%
Onboarding
13.5%
Loyalty
13.0%
Customer Support
11.3%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW18/100
18/100
signal score
  • Built from a negative-review share of 18.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
92.5%
4
3.8%
3
1.5%
2
1.2%
1
1.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 98.1% in the three months before that.

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