Customereye

CIBORTV® | ITALIAN TELEVISION NETWORK

Media & Content • United Statescibortv.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

45/100
4.07 ★ average rating · 507 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#133of 172
Top 77% · Bottom Tier
#1 (best)#172 (worst)
#131Peer
#132Peer
#133This company
#134Peer
#135Peer

Overall Customer Sentiment

Below Average

65% of reviews positive, 34% negative

65%
positive
  • Positive65%
  • Neutral1%
  • Negative34%

Sentiment Balance

Covering August 2024 — 8 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 38% of reviews in this period, with 38% negative and 25% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 503 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
22.4%
Customer Support
16.9%
Problem Resolution
11.7%
Loyalty
11.2%
Onboarding
8.1%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100
41/100
signal score
  • Built from a negative-review share of 39.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating
5
61.9%
4
12.8%
3
8.1%
2
4.1%
1
13.0%

Based on 507 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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