Customereye

VILLATEL

Travel & Hospitality • United Statesvillatel.com

Review data last updated .

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

60/100
+12.5 vs. last month4.67 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#38of 150
Top 25% · Upper Half
#1 (best)#150 (worst)
#36Peer
#37Peer
#38This company
#39Peer
#40Peer

Overall Customer Sentiment

Above Average

95% of reviews positive, 5% negative

95%
positive
  • Positive95%
  • Neutral1%
  • Negative5%

Sentiment Balance

Covering October 2024 — 16 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
26.9%
Loyalty
20.3%
Customer Support
12.6%
Delivery Shipping
12.3%
Problem Resolution
9.5%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW16/100
16/100
signal score
  • •Built from a negative-review share of 10.3% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
79.7%
4★
13.8%
3★
3.3%
2★
0.7%
1★
2.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.7% of reviews in the last three months were positive, compared with 98.0% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis