Verb Energy

Energy & Utilities • USverbenergy.co

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

58/100

4.80 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Energy & Utilities companies

#8of 36

Top 22% · Top Tier

#1 (best)#36 (worst)

#6Peer

#7Peer

#8This company

#9Peer

#10Peer

Overall Customer Sentiment

Category Leader

91% of reviews positive, 9% negative

91%

positive

Positive91%
Neutral0%
Negative9%

Sentiment Balance

Covering August 2023 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 570 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

24.3%

Customer Support

23.1%

Delivery Shipping

12.5%

Loyalty

9.2%

Response Speed

8.9%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100

26/100

signal score

•Built from a negative-review share of 8.8% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

93.5%

4★

1.7%

3★

0.3%

2★

0.0%

1★

4.5%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 16.7% in the three months before that.

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