Based on public reviews and response behavior.
600 reviews over 1,525 days (about 12 per month). Busiest month: 81% of reviews — one month dominates this sample.
Energy & Utilities average: score 66.1, rating 4.23 stars, reply rate 51.2%, over 504 ranked companies · benchmark 30 Oct 2026
Score
58.4
Industry average 66.1
7.7 below average
Rating
4.80
Industry average 4.23
0.57 above average
Reply rate
—
Industry average 51.2%
not measured
Among ranked Energy & Utilities companies
Only companies with enough recent, scoreable reviews are ranked.
91% of reviews positive, 9% negative
Covering August 2023 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 600 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Redesign the trial and sampler purchase flow to include explicit, double-confirmed opt-in for subscription enrollment using clear language at checkout, a dedicated confirmation email, and a mandatory SMS confirmation before the first recurring charge. Display the subscription terms prominently rather than in fine print.
Build a fully functional, one-click cancellation flow accessible via the website and a dedicated SMS command (e.g., texting CANCEL). Customers should be able to pause, skip, or cancel without requiring a human response.
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