Energy & Utilities • United Kingdomoctopus.energy%2Fbusiness
Review data last updated .
Based on public reviews and response behavior.
277 reviews over 55 days (about 153 per month). Busiest month: 72% of reviews — one month dominates this sample. Languages: en 92%, unknown 7%, fr 0%.
Energy & Utilities average: score 65.8, rating 4.23 stars, reply rate 50.7%, over 512 ranked companies · benchmark 1 Nov 2026
Score
58.4
Industry average 65.8
7.4 below average
Rating
4.33
Industry average 4.23
0.10 above average
Reply rate
—
Industry average 50.7%
not measured
Among ranked Energy & Utilities companies
Only companies with enough recent, scoreable reviews are ranked.
83% of reviews positive, 15% negative
Covering September 2026 — 32 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 277 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 512 ranked companies in Energy & Utilities (benchmark 1 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
"Customer Support" is the strongest recurring theme in the reviews: 146 mentions with a sentiment score of 87.90/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
