Based on public reviews and response behavior.
100 reviews over 2,352 days (about 1.3 per month). Busiest month: 18% of reviews. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
Shipping & Delivery average: score 53.0, rating 3.58 stars, reply rate 32.8%, over 621 ranked companies · benchmark 20 Oct 2026
Score
26.1
Industry average 53.0
26.9 below average
Rating
2.29
Industry average 3.58
1.29 below average
Reply rate
—
Industry average 32.8%
not measured
Not ranked
no reviews in the last 12 months
36% of reviews positive, 64% negative
Covering August 2018 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 621 ranked companies in Shipping & Delivery (benchmark 20 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.656 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -1.226). Review the worst months in the trend data to identify specific operational or product issues.
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