Customereye

DHL

Shipping & Delivery • United Stateswww.dhl.nl

Review data last updated .

Based on public reviews and response behavior.

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2,197 reviews over 2,719 days (about 25 per month). Busiest month: 8% of reviews. Languages: en 74%, us 23%, nl 4%.

Overall Score

28/100
−12.6 vs. last month2.11 ★ average rating · 2,197 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#178of 192
Top 93% · Bottom Tier
#1 (best)#192 (worst)
#176Peer
#177Peer
#178This company
#179Peer
#180Peer

1 company not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Below Average

26% of reviews positive, 72% negative

26%
positive
  • Positive26%
  • Neutral2%
  • Negative72%

Sentiment Balance

Covering August 2026 — 177 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 79% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

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