Vacasa

Travel & Hospitality • USvacasa.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

+33.3 vs. last month3.72 ★ average rating · 1,200 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#83of 150

Top 55% · Mid Pack

#1 (best)#150 (worst)

#81Peer

#82Peer

#83This company

#84Peer

#85Peer

Overall Customer Sentiment

Mid Pack

68% of reviews positive, 32% negative

68%

positive

Positive68%
Neutral1%
Negative32%

Sentiment Balance

Covering May 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,192 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

20.8%

Loyalty

18.5%

Customer Support

13.4%

Onboarding

9.4%

Pricing

8.7%

Most feedback concerns Product Quality.

The most common complaint theme is Customer Support, making up 13.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100

42/100

signal score

•Built from a negative-review share of 31.8% across this company's analyzed reviews.
•13 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

58.1%

4★

9.4%

3★

3.9%

2★

3.8%

1★

24.8%

Based on 1,200 analyzed reviews. Sentiment is improving: 85.7% of reviews in the last three months were positive, compared with 76.2% in the three months before that.

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