Move Concierge

Energy & Utilities • United Statesutilityconcierge.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

55/100

4.78 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Energy & Utilities companies

#11of 36

Top 31% · Upper Half

#1 (best)#36 (worst)

#9Peer

#10Peer

#11This company

#12Peer

#13Peer

Overall Customer Sentiment

Above Average

86% of reviews positive, 12% negative

86%

positive

Positive86%
Neutral2%
Negative12%

Sentiment Balance

Covering August 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 20% negative and 40% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

38.8%

Product Quality

16.5%

Onboarding

12.5%

Loyalty

8.3%

Response Speed

5.9%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW10/100

10/100

signal score

•Built from a negative-review share of 19.7% across this company's analyzed reviews.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

92.3%

4★

1.0%

3★

1.5%

2★

2.8%

1★

2.3%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 81.8% in the three months before that.

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