Energy & Utilities • United Kingdomtotalgp.com
Review data last updated .
Based on public reviews and response behavior.
197 reviews over 117 days (about 51 per month). Busiest month: 42% of reviews. Languages: en 98%, unknown 2%.
Energy & Utilities average: score 66.1, rating 4.23 stars, reply rate 51.2%, over 504 ranked companies · benchmark 30 Oct 2026
Score
54.7
Industry average 66.1
11.4 below average
Rating
4.80
Industry average 4.23
0.57 above average
Reply rate
—
Industry average 51.2%
not measured
Among ranked Energy & Utilities companies
Only companies with enough recent, scoreable reviews are ranked.
86% of reviews positive, 14% negative
Covering August 2026 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.
Based on 5 months of reviews, too short to read a trend
Share of theme mentions
Themes from the 197 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 504 ranked companies in Energy & Utilities (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around pricing scores -0.125 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 54.7 sits in the bottom quarter of about 500 ranked Energy & Utilities companies (25th percentile: 55, median: 68). The weakest topic and the reply rate are the two levers that move this score fastest.
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