Based on public reviews and response behavior.
100 reviews over 1,937 days (about 1.6 per month). Busiest month: 11% of reviews. Languages: es 61%, en 38%, fr 1%.
These figures describe an earlier period, not the last 12 months.
Flight & Hotel Booking average: score 69.7, rating 4.44 stars, reply rate 46.4%, over 1,292 ranked companies · benchmark 30 Oct 2026
Score
35.2
Industry average 69.7
34.5 below average
Rating
3.19
Industry average 4.44
1.25 below average
Reply rate
—
Industry average 46.4%
not measured
Not ranked
no reviews in the last 12 months
53% of reviews positive, 47% negative
Covering October 2020 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.
Reviews are mostly in Spanish
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,292 ranked companies in Flight & Hotel Booking (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.831 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -1.393). Review the worst months in the trend data to identify specific operational or product issues.
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