CheapOair

Flight & Hotel Bookingcheapoair.ca

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

36/100

−7.1 vs. last month3.29 ★ average rating · 1,456 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#211of 225

Top 94% · Bottom Tier

#1 (best)#225 (worst)

#209Peer

#210Peer

#211This company

#212Peer

#213Peer

Overall Customer Sentiment

Below Average

48% of reviews positive, 50% negative

48%

positive

Positive48%
Neutral2%
Negative50%

Sentiment Balance

Covering August 2026 — 21 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 57% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,326 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

21.8%

Customer Support

18.2%

Loyalty

12.2%

Onboarding

11.2%

Product Quality

10.3%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 21.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH70/100

70/100

signal score

•Built from a negative-review share of 49.7% across this company's analyzed reviews.
•28 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating

5★

50.2%

4★

6.1%

3★

3.2%

2★

3.6%

1★

36.8%

Based on 1,456 analyzed reviews. Sentiment is holding steady: 52.8% of reviews in the last three months were positive, compared with 51.3% in the three months before that.

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