Based on public reviews and response behavior.
183 reviews over 77 days (about 72 per month). Busiest month: 41% of reviews. Languages: nl 74%, en 24%, de 2%.
Shipping & Delivery average: score 53.7, rating 3.57 stars, reply rate 35.6%, over 493 ranked companies · benchmark 30 Oct 2026
Score
15.5
Industry average 53.7
38.2 below average
Rating
1.07
Industry average 3.57
2.50 below average
Reply rate
—
Industry average 35.6%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
3% of reviews positive, 96% negative
Covering October 2026 — 48 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 2% of reviews in this period, with 96% negative and 2% neutral.
Based on 3 months of reviews, too short to read a trend
Reviews are mostly in Dutch
Share of theme mentions
Themes from the 183 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 493 ranked companies in Shipping & Delivery (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around onboarding scores -0.541 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 15.5 sits in the bottom quarter of about 500 ranked Shipping & Delivery companies (25th percentile: 37, median: 57). The weakest topic and the reply rate are the two levers that move this score fastest.
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