Based on public reviews and response behavior.
600 reviews over 492 days (about 37 per month). Busiest month: 9% of reviews.
Shipping & Delivery average: score 53.1, rating 3.51 stars, reply rate 35.5%, over 537 ranked companies · benchmark 2 Nov 2026
Score
17.1
Industry average 53.1
36.0 below average
Rating
1.23
Industry average 3.51
2.28 below average
Reply rate
—
Industry average 35.5%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
15% of reviews positive, 82% negative
Covering October 2024 — 32 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 31% of reviews in this period, with 63% negative and 6% neutral.
Share of theme mentions
Themes from the 600 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 537 ranked companies in Shipping & Delivery (benchmark 2 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around product quality scores -0.435 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 17.1 sits in the bottom quarter of about 550 ranked Shipping & Delivery companies (25th percentile: 37, median: 56). The weakest topic and the reply rate are the two levers that move this score fastest.
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