Based on public reviews and response behavior.
1,886 reviews.
Shipping & Delivery average: score 53.7, rating 3.57 stars, reply rate 35.6%, over 493 ranked companies · benchmark 30 Oct 2026
Score
20.9
Industry average 53.7
32.8 below average
Rating
1.64
Industry average 3.57
1.93 below average
Reply rate
—
Industry average 35.6%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
18% of reviews positive, 80% negative
Covering August 2026 — 566 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 24% of reviews in this period, with 73% negative and 3% neutral.
Share of theme mentions
Themes from the 1,886 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 493 ranked companies in Shipping & Delivery (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around pricing scores -0.351 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 20.9 sits in the bottom quarter of about 500 ranked Shipping & Delivery companies (25th percentile: 37, median: 57). The weakest topic and the reply rate are the two levers that move this score fastest.
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