Customereye

UPS UK

Shipping & Delivery • United Kingdomups.com/gb

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

1,886 reviews.

Overall Score

21/100
+9.8 vs. last month1.64 ★ average rating · 1,886 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#210of 225
Top 93% · Bottom Tier
#1 (best)#225 (worst)
#208Peer
#209Peer
#210This company
#211Peer
#212Peer

11 companies not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Below Average

18% of reviews positive, 80% negative

18%
positive
  • Positive18%
  • Neutral2%
  • Negative80%

Sentiment Balance

Covering August 2026 — 566 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 24% of reviews in this period, with 73% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Unlock full insights

Sign up free to view detailed data and analysis