Based on public reviews and response behavior.
165 reviews over 359 days (about 14 per month). Busiest month: 16% of reviews. Languages: en 98%, ca 1%, ce 1%.
Shipping & Delivery average: score 53.1, rating 3.72 stars, reply rate 35.9%, over 421 ranked companies · benchmark 7 Oct 2026
Score
21.7
Industry average 53.1
31.4 below average
Rating
1.01
Industry average 3.72
2.71 below average
Reply rate
—
Industry average 35.9%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
4% of reviews positive, 96% negative
Covering September 2026 — 12 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 8% of reviews in this period, with 83% negative and 8% neutral.
Share of theme mentions
Themes extracted from 165 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 421 ranked companies in Shipping & Delivery (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around loyalty scores -0.815 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 21.7 sits in the bottom quarter of about 400 ranked Shipping & Delivery companies (25th percentile: 41, median: 54). The weakest topic and the reply rate are the two levers that move this score fastest.
Included in the full report
Unlock the full report — $4.99