Based on public reviews and response behavior.
186 reviews over 143 days (about 40 per month). Busiest month: 29% of reviews. Languages: it 50%, en 31%, fr 10%.
Shipping & Delivery average: score 53.1, rating 3.72 stars, reply rate 35.9%, over 421 ranked companies · benchmark 7 Oct 2026
Score
22.9
Industry average 53.1
30.3 below average
Rating
1.16
Industry average 3.72
2.56 below average
Reply rate
—
Industry average 35.9%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
9% of reviews positive, 91% negative
Covering September 2026 — 33 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 15% of reviews in this period, with 85% negative and 0% neutral.
Based on 5 months of reviews, too short to read a trend
Reviews are mostly in Italian
Share of theme mentions
Themes extracted from 186 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 421 ranked companies in Shipping & Delivery (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.871 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 22.9 sits in the bottom quarter of about 400 ranked Shipping & Delivery companies (25th percentile: 41, median: 54). The weakest topic and the reply rate are the two levers that move this score fastest.
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