Based on public reviews and response behavior.
199 reviews over 94 days (about 64 per month). Busiest month: 34% of reviews. Languages: en 99%, nl 1%, ar 1%.
Shipping & Delivery average: score 53.7, rating 3.76 stars, reply rate 36.3%, over 401 ranked companies · benchmark 6 Oct 2026
Score
29.3
Industry average 53.7
24.4 below average
Rating
2.60
Industry average 3.76
1.16 below average
Reply rate
—
Industry average 36.3%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
39% of reviews positive, 60% negative
Covering September 2026 — 41 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 24% of reviews in this period, with 76% negative and 0% neutral.
Based on 4 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 199 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 401 ranked companies in Shipping & Delivery (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.254 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.645). Review the worst months in the trend data to identify specific operational or product issues.
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