Customereye

UNice Hair

Beauty & Wellness • United Statesunice.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

51/100
−4.3 vs. last month4.34 ★ average rating · 1,545 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#247of 351
Top 70% · Mid Pack
#1 (best)#351 (worst)
#245Peer
#246Peer
#247This company
#248Peer
#249Peer

Overall Customer Sentiment

Mid Pack

75% of reviews positive, 23% negative

75%
positive
  • Positive75%
  • Neutral2%
  • Negative23%

Sentiment Balance

Covering August 2026 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,528 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
17.5%
Delivery Shipping
16.3%
Product Quality
15.0%
Loyalty
12.0%
Response Speed
11.3%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 7.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100
29/100
signal score
  • •Built from a negative-review share of 23.4% across this company's analyzed reviews.
  • •8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5★
75.0%
4★
8.7%
3★
2.5%
2★
2.6%
1★
11.3%

Based on 1,545 analyzed reviews. Sentiment is improving: 91.0% of reviews in the last three months were positive, compared with 84.4% in the three months before that.

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