Customereye

G-Plans

Beauty & Wellness • United Stateswww.g-plans.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

49/100
−35.7 vs. last month4.59 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#284of 351
Top 81% · Bottom Tier
#1 (best)#351 (worst)
#282Peer
#283Peer
#284This company
#285Peer
#286Peer

Overall Customer Sentiment

Below Average

74% of reviews positive, 25% negative

74%
positive
  • Positive74%
  • Neutral1%
  • Negative25%

Sentiment Balance

Covering December 2025 — 6 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 992 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2025.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
21.6%
Onboarding
16.6%
Product Quality
12.4%
Pricing
11.4%
Response Speed
10.3%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 11.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100
48/100
signal score
  • •Built from a negative-review share of 25.1% across this company's analyzed reviews.
  • •4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5★
84.2%
4★
5.5%
3★
2.3%
2★
0.7%
1★
7.3%

Based on 1,000 analyzed reviews. Sentiment is slipping: 20.0% of reviews in the last three months were positive, compared with 77.8% in the three months before that.

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