Based on public reviews and response behavior.
1,000 reviews over 685 days (about 44 per month). Busiest month: 25% of reviews. Languages: en 93%, unknown 6%, fr 0%.
Beauty & Wellness average: score 66.1, rating 4.34 stars, reply rate 39.5%, over 2,432 ranked companies · benchmark 23 Oct 2026
Score
51.1
Industry average 66.1
15.0 below average
Rating
4.59
Industry average 4.34
0.25 above average
Reply rate
—
Industry average 39.5%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
77% of reviews positive, 22% negative
Covering December 2025 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.
Share of theme mentions
Themes extracted from 1,000 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,432 ranked companies in Beauty & Wellness (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.109 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 51.1 sits in the bottom quarter of about 2,600 ranked Beauty & Wellness companies (25th percentile: 56, median: 66). The weakest topic and the reply rate are the two levers that move this score fastest.
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