Based on public reviews and response behavior.
100 reviews over 159 days (about 19 per month). Busiest month: 38% of reviews. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
Kids & Family average: score 68.1, rating 4.45 stars, reply rate 44.1%, over 168 ranked companies · benchmark 30 Oct 2026
Score
67.7
Industry average 68.1
0.4 below average
Rating
4.84
Industry average 4.45
0.39 above average
Reply rate
—
Industry average 44.1%
not measured
Not ranked
no reviews in the last 12 months
81% of reviews positive, 18% negative
Covering March 2023 — 29 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 93% of reviews in this period, with 7% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 168 ranked companies in Kids & Family (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 71% of reviews against an industry average of 44%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Delivery Shipping" is the strongest recurring theme in the reviews: 83 mentions with a sentiment score of 83.10/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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