Customereye

Two Way Direct

Appliances & Home Electronics • United Statestwowaydirect.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

43/100
−10.6 vs. last month3.82 ★ average rating · 601 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#158of 189
Top 84% · Bottom Tier
#1 (best)#189 (worst)
#156Peer
#157Peer
#158This company
#159Peer
#160Peer

Overall Customer Sentiment

Below Average

60% of reviews positive, 38% negative

60%
positive
  • Positive60%
  • Neutral2%
  • Negative38%

Sentiment Balance

Covering September 2024 — 7 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 29% of reviews in this period, with 71% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.2%
Customer Support
15.5%
Product Quality
14.2%
Response Speed
12.9%
Loyalty
10.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 23.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100
55/100
signal score
  • Built from a negative-review share of 38.3% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating
5
63.4%
4
4.7%
3
4.2%
2
6.0%
1
21.8%

Based on 601 analyzed reviews. Sentiment is slipping: 58.6% of reviews in the last three months were positive, compared with 70.6% in the three months before that.

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