Based on public reviews and response behavior.
100 reviews over 509 days (about 6 per month). Busiest month: 39% of reviews. Languages: en 99%, es 1%.
Beauty & Wellness average: score 66.1, rating 4.34 stars, reply rate 39.5%, over 2,432 ranked companies · benchmark 23 Oct 2026
Score
69.3
Industry average 66.1
3.2 above average
Rating
3.98
Industry average 4.34
0.36 below average
Reply rate
—
Industry average 39.5%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
72% of reviews positive, 28% negative
Covering August 2026 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,432 ranked companies in Beauty & Wellness (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.261 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
"Customer Support" is the strongest recurring theme in the reviews: 52 mentions with a sentiment score of 80.75/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
