Based on public reviews and response behavior.
712 reviews over 1,595 days (about 14 per month). Busiest month: 8% of reviews. Languages: en 95%, unknown 5%, ca 0%.
Beauty & Wellness average: score 65.3, rating 4.27 stars, reply rate 40.4%, over 1,893 ranked companies · benchmark 2 Nov 2026
Score
69.3
Industry average 65.3
4.0 above average
Rating
3.68
Industry average 4.27
0.59 below average
Reply rate
—
Industry average 40.4%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
63% of reviews positive, 36% negative
Covering September 2026 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.
Share of theme mentions
Themes from the 712 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,893 ranked companies in Beauty & Wellness (benchmark 2 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.256 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 57% of reviews against an industry average of 40%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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