Based on public reviews and response behavior.
126 reviews over 35 days (about 110 per month). Busiest month: 81% of reviews — one month dominates this sample. Languages: en 100%.
Healthcare & Medical average: score 66.5, rating 4.38 stars, reply rate 44.7%, over 2,989 ranked companies · benchmark 25 Oct 2026
Score
45.3
Industry average 66.5
21.3 below average
Rating
4.08
Industry average 4.38
0.30 below average
Reply rate
—
Industry average 44.7%
not measured
Among ranked Healthcare & Medical companies
Only companies with enough recent, scoreable reviews are ranked.
66% of reviews positive, 33% negative
Covering September 2026 — 102 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 68% of reviews in this period, with 30% negative and 2% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 126 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,989 ranked companies in Healthcare & Medical (benchmark 25 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.440 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 45.3 sits in the bottom quarter of about 3,000 ranked Healthcare & Medical companies (25th percentile: 57, median: 68). The weakest topic and the reply rate are the two levers that move this score fastest.
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