Based on public reviews and response behavior.
Among fully-analyzed Professional Services companies
67% of reviews positive, 30% negative
Covering November 2024 — 52 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 23% negative and 4% neutral.
Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Response Speed.
The most common complaint theme is Delivery Shipping, making up 10.6% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is holding steady: 88.2% of reviews in the last three months were positive, compared with 89.1% in the three months before that.
