TradingView

Software & Web Services • United Statestradingview.com

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

34/100

−4.1 vs. last month3.06 ★ average rating · 900 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#353of 363

Top 97% · Bottom Tier

#1 (best)#363 (worst)

#351Peer

#352Peer

#353This company

#354Peer

#355Peer

Overall Customer Sentiment

Below Average

42% of reviews positive, 56% negative

42%

positive

Positive42%
Neutral2%
Negative56%

Sentiment Balance

Covering August 2026 — 65 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 68% negative and 8% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 898 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

15.6%

Product Quality

14.3%

Pricing

13.3%

Communication

12.9%

Loyalty

12.1%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 15.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH76/100

76/100

signal score

•Built from a negative-review share of 55.8% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating

5★

40.1%

4★

7.4%

3★

7.0%

2★

9.0%

1★

36.4%

Based on 900 analyzed reviews. Sentiment is holding steady: 44.0% of reviews in the last three months were positive, compared with 42.6% in the three months before that.

Unlock full insights