Customereye

ChatOn

Software & Web Services • United Stateschaton.ai

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 31 days (about 98 per month). Busiest month: 78% of reviews — one month dominates this sample. Languages: en 38%, unknown 32%, pt 10%.

Overall Score

36/100
Short observation window (31 days)
−10.5 vs. last month4.23 ★ average rating · 100 reviews
36/100 from 100 reviews over 2 months, limited confidence. trend not shown: window under six months. one month holds 78% of the reviews.

Software & Web Services average: score 60.8, rating 4.09 stars, reply rate 36.0%, over 2,242 ranked companies · benchmark 30 Oct 2026

Score

35.6

Industry average 60.8

25.2 below average

Rating

4.23

Industry average 4.09

0.14 above average

Reply rate

—

Industry average 36.0%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#2082of 2242 ranked in Software & Web Services
Top 93% · Bottom Tierdown 77 from last month
#1 (best)#2242 (worst)
#2080Peer
#2081Peer
#2082This company
#2083Peer
#2084Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

43% of reviews positive, 56% negative

43%
positive
  • Positive43%
  • Neutral1%
  • Negative56%

Sentiment Balance

Covering August 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 2 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Product Quality
Hidden
Response Speed
Hidden
Loyalty
Hidden
Hidden

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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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