Customereye

Ticketmaster

Entertainment & Events • United Kingdomticketmaster.com

Review data last updated .

Based on public reviews and response behavior.

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3,472 reviews over 936 days (about 113 per month). Busiest month: 18% of reviews. Languages: en 89%, unknown 10%, fr 1%.

Overall Score

23/100
+16.5 vs. last month1.90 ★ average rating · 3,472 reviews
23/100 from 3,472 reviews over 31 months, high confidence.

Entertainment & Events average: score 62.8, rating 4.11 stars, reply rate 34.0%, over 1,109 ranked companies · benchmark 30 Oct 2026

Score

23.1

Industry average 62.8

39.7 below average

Rating

1.90

Industry average 4.11

2.21 below average

Reply rate

—

Industry average 34.0%

not measured

Competitive Performance Rank

Among ranked Entertainment & Events companies

#1070of 1109 ranked in Entertainment & Events
Top 96% · Bottom Tierup 153 from last month
#1 (best)#1109 (worst)
#1068Peer
#1069Peer
#1070This company
#1071Peer
#1072Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

24% of reviews positive, 75% negative

24%
positive
  • Positive24%
  • Neutral1%
  • Negative75%

Sentiment Balance

Covering September 2026 — 537 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 39% of reviews in this period, with 60% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Pricing
Hidden
Loyalty
Hidden
Product Quality
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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