Customereye

Wright Brothers

Food & Beverage • United Kingdomthewrightbrothers.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

69/100
+42.9 vs. last month4.65 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#49of 551
Top 9% · Top Tier
#1 (best)#551 (worst)
#47Peer
#48Peer
#49This company
#50Peer
#51Peer

Overall Customer Sentiment

Category Leader

85% of reviews positive, 13% negative

85%
positive
  • Positive85%
  • Neutral2%
  • Negative13%

Sentiment Balance

Covering September 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
27.1%
Delivery Shipping
26.5%
Loyalty
13.8%
Customer Support
12.6%
Response Speed
6.0%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100
26/100
signal score
  • Built from a negative-review share of 26.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
85.0%
4
5.2%
3
3.7%
2
2.2%
1
4.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 84.6% of reviews in the last three months were positive, compared with 85.7% in the three months before that.

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