Based on public reviews and response behavior.
100 reviews over 756 days (about 4 per month). Busiest month: 13% of reviews. Languages: en 100%.
Vaping & Smoking Alternatives average: score 63.2, rating 4.51 stars, reply rate 30.2%, over 586 ranked companies · benchmark 25 Oct 2026
Score
72.1
Industry average 63.2
8.9 above average
Rating
4.66
Industry average 4.51
0.15 above average
Reply rate
—
Industry average 30.2%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
87% of reviews positive, 13% negative
Covering October 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 586 ranked companies in Vaping & Smoking Alternatives (benchmark 25 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 72.1 places the company in the top quarter of about 600 ranked Vaping & Smoking Alternatives companies (75th percentile: 72). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
The company replies to 9% of reviews against an industry average of 30%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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