Customereye

Vape Superstore

Vaping & Smoking Alternatives • United Kingdomvapesuperstore.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
−2.0 vs. last month4.85 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Vaping & Smoking Alternatives companies

#87of 173
Top 50% · Mid Pack
#1 (best)#173 (worst)
#85Peer
#86Peer
#87This company
#88Peer
#89Peer

Overall Customer Sentiment

Mid Pack

84% of reviews positive, 15% negative

84%
positive
  • Positive84%
  • Neutral1%
  • Negative15%

Sentiment Balance

Covering December 2024 — 75 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 84% of reviews in this period, with 16% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.5%
Response Speed
17.0%
Product Quality
15.5%
Customer Support
13.2%
Loyalty
10.7%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100
31/100
signal score
  • Built from a negative-review share of 31.0% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
93.5%
4
3.0%
3
0.8%
2
0.5%
1
2.2%

Based on 600 analyzed reviews.

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