Customereye

Vape Club

Vaping & Smoking Alternatives • United Kingdomvapeclub.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

53/100
−4.6 vs. last month4.89 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Vaping & Smoking Alternatives companies

#103of 173
Top 60% · Mid Pack
#1 (best)#173 (worst)
#101Peer
#102Peer
#103This company
#104Peer
#105Peer

Overall Customer Sentiment

Mid Pack

82% of reviews positive, 16% negative

82%
positive
  • Positive82%
  • Neutral2%
  • Negative16%

Sentiment Balance

Covering November 2024 — 402 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 18% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.0%
Response Speed
16.3%
Product Quality
15.1%
Customer Support
14.5%
Loyalty
11.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100
27/100
signal score
  • Built from a negative-review share of 26.7% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
96.8%
4
0.5%
3
0.0%
2
0.7%
1
2.0%

Based on 600 analyzed reviews.

Unlock full insights

Sign up to view detailed data and analysis