Customereye

The Post-Mortem Live

Entertainment & Events • United Kingdomthepostmortemlive.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
+2.3 vs. last month4.18 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#162of 322
Top 50% · Mid Pack
#1 (best)#322 (worst)
#160Peer
#161Peer
#162This company
#163Peer
#164Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering November 2024 — 21 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 10% of reviews in this period, with 86% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
26.1%
Loyalty
20.7%
Pricing
14.5%
Response Speed
9.6%
Customer Support
7.4%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 5.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW15/100
15/100
signal score
  • Built from a negative-review share of 15.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
66.3%
4
14.0%
3
4.7%
2
1.8%
1
13.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 2.3% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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