Customereye

The Pets Table

Pet Products & Supplies • United Statesthepetstable.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

72/100
−0.6 vs. last month4.45 ★ average rating · 2,000 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#20of 263
Top 8% · Top Tier
#1 (best)#263 (worst)
#18Peer
#19Peer
#20This company
#21Peer
#22Peer

Overall Customer Sentiment

Category Leader

82% of reviews positive, 17% negative

82%
positive
  • Positive82%
  • Neutral1%
  • Negative17%

Sentiment Balance

Covering July 2026 — 28 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 21% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
18.1%
Pricing
14.7%
Loyalty
13.5%
Product Quality
12.8%
Customer Support
11.3%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100
52/100
signal score
  • •Built from a negative-review share of 17.2% across this company's analyzed reviews.
  • •24 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
74.7%
4★
11.7%
3★
4.6%
2★
2.1%
1★
6.9%

Based on 2,000 analyzed reviews. Sentiment is slipping: 74.4% of reviews in the last three months were positive, compared with 80.0% in the three months before that.

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