The Hydro Bros

Home & Living • United Kingdomthehydrobros.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

64/100

−7.5 vs. last month4.71 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#136of 675

Top 20% · Top Tier

#1 (best)#675 (worst)

#134Peer

#135Peer

#136This company

#137Peer

#138Peer

Overall Customer Sentiment

Category Leader

75% of reviews positive, 24% negative

75%

positive

Positive75%
Neutral1%
Negative24%

Sentiment Balance

Covering December 2024 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.1%

Customer Support

17.4%

Response Speed

17.2%

Product Quality

14.6%

Loyalty

11.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100

36/100

signal score

•Built from a negative-review share of 34.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

87.8%

4★

5.2%

3★

1.3%

2★

1.0%

1★

4.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.9% of reviews in the last three months were positive, compared with 91.5% in the three months before that.

Unlock full insights