Customereye

The Coal Shop

Energy & Utilities • United Kingdomthecoalshop.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 591 days (about 5.2 per month). Busiest month: 22% of reviews. Languages: en 98%, unknown 2%.

Overall Score

77/100
4.52 ★ average rating · 100 reviews
77/100 from 100 reviews over 7 months, moderate confidence.

Energy & Utilities average: score 66.1, rating 4.23 stars, reply rate 51.2%, over 504 ranked companies · benchmark 30 Oct 2026

Score

76.5

Industry average 66.1

10.4 above average

Rating

4.52

Industry average 4.23

0.29 above average

Reply rate

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Industry average 51.2%

not measured

Competitive Performance Rank

Among ranked Energy & Utilities companies

#130of 504 ranked in Energy & Utilities
Top 26% · Upper Half
#1 (best)#504 (worst)
#128Peer
#129Peer
#130This company
#131Peer
#132Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

80% of reviews positive, 20% negative

80%
positive
  • Positive80%
  • Neutral0%
  • Negative20%

Sentiment Balance

Covering March 2026 — 6 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Customer Support
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Pricing
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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