Clear Business

Energy & Utilities • United Kingdomclearbusiness.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

+2.9 vs. last month4.13 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Energy & Utilities companies

#22of 36

Top 61% · Mid Pack

#1 (best)#36 (worst)

#20Peer

#21Peer

#22This company

#23Peer

#24Peer

Overall Customer Sentiment

Mid Pack

76% of reviews positive, 23% negative

76%

positive

Positive76%
Neutral1%
Negative23%

Sentiment Balance

Covering November 2024 — 65 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

32.0%

Product Quality

12.5%

Communication

11.5%

Loyalty

11.3%

Pricing

8.6%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 11.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100

45/100

signal score

•Built from a negative-review share of 26.7% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

77.2%

4★

1.0%

3★

0.2%

2★

0.7%

1★

21.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 76.9% of reviews in the last three months were positive, compared with 81.8% in the three months before that.

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