Energy & Utilities • Australiaelectricitymonster.com.au
Review data last updated .
Based on public reviews and response behavior.
200 reviews over 271 days (about 22 per month). Busiest month: 58% of reviews — one month dominates this sample. Languages: en 98%, unknown 2%.
Energy & Utilities average: score 66.1, rating 4.23 stars, reply rate 51.2%, over 504 ranked companies · benchmark 30 Oct 2026
Score
76.2
Industry average 66.1
10.1 above average
Rating
4.84
Industry average 4.23
0.61 above average
Reply rate
—
Industry average 51.2%
not measured
Among ranked Energy & Utilities companies
Only companies with enough recent, scoreable reviews are ranked.
91% of reviews positive, 9% negative
Covering November 2025 — 79 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 9% negative and 0% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 200 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 504 ranked companies in Energy & Utilities (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 85% of reviews against an industry average of 51%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 113 mentions with a sentiment score of 91.85/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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