Service Finance Co.

Finance & Insurance • United Statessvcfin.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

−39.4 vs. last month4.54 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#231of 373

Top 62% · Mid Pack

#1 (best)#373 (worst)

#229Peer

#230Peer

#231This company

#232Peer

#233Peer

Overall Customer Sentiment

Mid Pack

82% of reviews positive, 16% negative

82%

positive

Positive82%
Neutral2%
Negative16%

Sentiment Balance

Covering September 2024 — 11 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 27% of reviews in this period, with 73% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

33.2%

Product Quality

13.3%

Problem Resolution

11.0%

Communication

9.0%

Onboarding

8.2%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100

34/100

signal score

•Built from a negative-review share of 15.0% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

87.0%

4★

0.8%

3★

1.2%

2★

1.0%

1★

10.0%

Based on 600 analyzed reviews. Sentiment is slipping: 48.0% of reviews in the last three months were positive, compared with 61.8% in the three months before that.

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