Customereye

Suregreen Limited

Construction & Industrial • United Kingdomsure-green.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

46/100
+6.7 vs. last month3.94 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#350of 404
Top 87% · Bottom Tier
#1 (best)#404 (worst)
#348Peer
#349Peer
#350This company
#351Peer
#352Peer

Overall Customer Sentiment

Below Average

69% of reviews positive, 30% negative

69%
positive
  • Positive69%
  • Neutral1%
  • Negative30%

Sentiment Balance

Covering September 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 586 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.3%
Product Quality
15.5%
Customer Support
13.5%
Loyalty
10.7%
Pricing
10.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 7.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH59/100
59/100
signal score
  • Built from a negative-review share of 34.3% across this company's analyzed reviews.
  • 5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating
5
64.7%
4
8.0%
3
4.0%
2
3.8%
1
19.5%

Based on 600 analyzed reviews. Sentiment is slipping: 55.6% of reviews in the last three months were positive, compared with 88.1% in the three months before that.

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