Based on public reviews and response behavior.
600 reviews over 112 days (about 163 per month). Busiest month: 35% of reviews.
Home & Living average: score 67.0, rating 4.46 stars, reply rate 45.0%, over 5,958 ranked companies · benchmark 17 Oct 2026
Score
61.2
Industry average 67.0
5.8 below average
Rating
4.53
Industry average 4.46
0.07 above average
Reply rate
—
Industry average 45.0%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
70% of reviews positive, 28% negative
Covering December 2024 — 38 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 26% negative and 3% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 5,958 ranked companies in Home & Living (benchmark 17 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.215 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 0% of reviews against an industry average of 45%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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