Sunnova

Energy & Utilities • USsunnova.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

−15.0 vs. last month3.37 ★ average rating · 904 reviews

Competitive Performance Rank

Among fully-analyzed Energy & Utilities companies

#19of 36

Top 53% · Mid Pack

#1 (best)#36 (worst)

#17Peer

#18Peer

#19This company

#20Peer

#21Peer

Overall Customer Sentiment

Mid Pack

46% of reviews positive, 53% negative

46%

positive

Positive46%
Neutral1%
Negative53%

Sentiment Balance

Covering June 2026 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 10% of reviews in this period, with 90% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 881 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.1%

Problem Resolution

15.4%

Product Quality

15.2%

Communication

11.2%

Loyalty

10.0%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 24.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100

47/100

signal score

•Built from a negative-review share of 52.9% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating

5★

53.2%

4★

4.1%

3★

3.5%

2★

4.8%

1★

34.4%

Based on 904 analyzed reviews. Sentiment is improving: 9.5% of reviews in the last three months were positive, compared with 3.0% in the three months before that.

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