Based on public reviews and response behavior.
532 reviews over 1,392 days (about 12 per month). Busiest month: 12% of reviews. Languages: en 85%, es 8%, unknown 6%.
Energy & Utilities average: score 66.1, rating 4.23 stars, reply rate 51.2%, over 504 ranked companies · benchmark 30 Oct 2026
Score
41.3
Industry average 66.1
24.8 below average
Rating
2.61
Industry average 4.23
1.62 below average
Reply rate
—
Industry average 51.2%
not measured
Among ranked Energy & Utilities companies
Only companies with enough recent, scoreable reviews are ranked.
38% of reviews positive, 61% negative
Covering August 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes from the 532 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
A significant portion of negative reviews cite disappointment that electricity bills did not decrease as expected. Sunnova should introduce a 90-day and 12-month post-installation savings audit, proactively contacting customers to review actual vs. projected savings.
Multiple 1-star reviews reference being misled during the sales process regarding savings, contract terms, and system performance. Sunnova should mandate a structured pre-signing disclosure session that includes a plain-language contract summary, realistic savings projections based on the customer's actual utility usage, and a cooling-off period acknowledgment.
Included in the full report
Unlock the full report — $4.99
