Based on public reviews and response behavior.
100 reviews over 756 days (about 4 per month). Busiest month: 11% of reviews. Languages: en 99%, it 1%.
Energy & Utilities average: score 66.1, rating 4.23 stars, reply rate 51.2%, over 504 ranked companies · benchmark 30 Oct 2026
Score
42.2
Industry average 66.1
23.9 below average
Rating
1.63
Industry average 4.23
2.60 below average
Reply rate
—
Industry average 51.2%
not measured
Among ranked Energy & Utilities companies
Only companies with enough recent, scoreable reviews are ranked.
34% of reviews positive, 65% negative
Covering October 2024 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Immediately create a specialized resolution team to audit all open warranty, repair, and billing cases. Prioritize customers with systems that have been non-functional for more than 30 days, as these represent the highest churn and litigation risk.
Eliminate the current pattern of agents providing false promises and generic escalation scripts. Retrain all customer-facing staff with authority to commit to specific next actions, dispatch technicians, and issue financial remedies up to a defined threshold without supervisor approval.
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