Based on public reviews and response behavior.
600 reviews over 554 days (about 33 per month). Busiest month: 8% of reviews.
Computers & Hardware average: score 61.9, rating 4.30 stars, reply rate 33.3%, over 271 ranked companies · benchmark 30 Oct 2026
Score
15.7
Industry average 61.9
46.2 below average
Rating
1.20
Industry average 4.30
3.10 below average
Reply rate
—
Industry average 33.3%
not measured
Among ranked Computers & Hardware companies
Only companies with enough recent, scoreable reviews are ranked.
15% of reviews positive, 84% negative
Covering November 2024 — 27 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 7% of reviews in this period, with 89% negative and 4% neutral.
Share of theme mentions
Themes from the 600 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 271 ranked companies in Computers & Hardware (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.171 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.580). Review the worst months in the trend data to identify specific operational or product issues.
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