HP Store

Computers & Hardware • United Kingdomstore.hp.com/ukstore

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

16/100

−0.8 vs. last month1.20 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#127of 127

Top 100% · Bottom Tier

#1 (best)#127 (worst)

#123Peer

#124Peer

#125Peer

#126Peer

#127This company

Overall Customer Sentiment

Below Average

15% of reviews positive, 84% negative

15%

positive

Positive15%
Neutral1%
Negative84%

Sentiment Balance

Covering November 2024 — 27 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 7% of reviews in this period, with 89% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.6%

Loyalty

14.6%

Communication

13.0%

Pricing

11.7%

Problem Resolution

10.2%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH72/100

72/100

signal score

•Built from a negative-review share of 51.7% across this company's analyzed reviews.
•37 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.2avg rating

5★

4.2%

4★

0.5%

3★

0.3%

2★

1.0%

1★

94.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 7.5% of reviews in the last three months were positive, compared with 6.7% in the three months before that.

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