SpeedX

Professional Services • United Statesspeedx.io

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

34/100

−9.0 vs. last month1.59 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#504of 517

Top 97% · Bottom Tier

#1 (best)#517 (worst)

#502Peer

#503Peer

#504This company

#505Peer

#506Peer

Overall Customer Sentiment

Below Average

19% of reviews positive, 80% negative

19%

positive

Positive19%
Neutral1%
Negative80%

Sentiment Balance

Covering September 2024 — 13 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 15% of reviews in this period, with 85% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

32.6%

Customer Support

15.8%

Communication

13.1%

Loyalty

10.6%

Problem Resolution

7.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 32.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH96/100

96/100

signal score

•Built from a negative-review share of 85.7% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.6avg rating

5★

12.0%

4★

2.8%

3★

1.2%

2★

0.7%

1★

83.3%

Based on 600 analyzed reviews. Sentiment is improving: 29.5% of reviews in the last three months were positive, compared with 13.2% in the three months before that.

Unlock full insights