Customereye

Rippling

Professional Services • United Statesrippling.com

Review data last updated .

Based on public reviews and response behavior.

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729 reviews over 1,604 days (about 14 per month). Busiest month: 11% of reviews. Languages: en 98%, unknown 2%, es 0%.

Overall Score

32/100
−8.0 vs. last month2.62 ★ average rating · 729 reviews
32/100 from 729 reviews over 50 months, high confidence.

Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 23 Oct 2026

Score

32.1

Industry average 66.2

34.1 below average

Rating

2.62

Industry average 4.38

1.76 below average

Reply rate

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Industry average 42.8%

not measured

Competitive Performance Rank

Among ranked Professional Services companies

#1397of 1436 ranked in Professional Services
Top 97% · Bottom Tierup 73 from last month
#1 (best)#1436 (worst)
#1395Peer
#1396Peer
#1397This company
#1398Peer
#1399Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

39% of reviews positive, 59% negative

39%
positive
  • Positive39%
  • Neutral2%
  • Negative59%

Sentiment Balance

Covering August 2026 — 29 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 38% of reviews in this period, with 62% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Onboarding
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Product Quality
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Communication
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Problem Resolution
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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