Rippling

Professional Services • United Statesrippling.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

58/100

4.78 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#195of 517

Top 38% · Upper Half

#1 (best)#517 (worst)

#193Peer

#194Peer

#195This company

#196Peer

#197Peer

Overall Customer Sentiment

Above Average

91% of reviews positive, 7% negative

91%

positive

Positive91%
Neutral2%
Negative7%

Sentiment Balance

Covering July 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 582 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

36.5%

Loyalty

12.8%

Product Quality

12.4%

Customer Support

11.6%

Response Speed

7.9%

Most feedback concerns Onboarding.

The most common complaint theme is Value For Money, making up 0.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW17/100

17/100

signal score

•Built from a negative-review share of 13.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

90.7%

4★

4.2%

3★

0.5%

2★

1.5%

1★

3.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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