Based on public reviews and response behavior.
100 reviews over 49 days (about 62 per month). Busiest month: 51% of reviews — one month dominates this sample. Languages: en 80%, unknown 12%, es 4%.
Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,146 ranked companies · benchmark 23 Oct 2026
Score
61.1
Industry average 61.8
0.7 below average
Rating
3.91
Industry average 4.15
0.24 below average
Reply rate
—
Industry average 34.4%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
67% of reviews positive, 31% negative
Covering August 2026 — 51 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 33% negative and 4% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,146 ranked companies in Software & Web Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 73% of reviews against an industry average of 34%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 48 mentions with a sentiment score of 75.50/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
